Overview of Process Improvement Methods

Goals of the training

  • Acquire an overview of the most used process improvement methods and related benefits.
  • Improve competences in building of related training and development programs.
  • Improve ability to partner and communicate with technical departments about training objectives and methodologies.
  • Increase efficiency of training coordinators.

 Examples of simulations and games utilized at the dedicated training sessions will be presented.

Content

How to link development needs with the training contents and methods

  • Trends in process improvement trainings - examples
  • How to link training contents with participants’ work practice

Process and problem description methods

  • What methods are used for process description?
  • QFD – How to reflect the customers’ requirements in our products and processes?

Process analysis methods (explained via simulation/game and practical demonstrations)

  • SPC (Statistical Process Control) – Statistical management methods
  • DOE – Process improvement via experiment

Improvement methodologies

  • 8D – Handling of complaints based on PDCA cycle
  • Lean Management, Six Sigma and Kaizen

How to measure training benefits

  • Kirkpatrik's Model based on evaluation of participant’s satisfaction, improvement of knowledge, improvement in skills, application into practice and influence on results